Support

Need help with a memory, an import, or a subscription? Email hello@everroam.app and include your iPhone model, your iOS version, and what happened. Please do not send passwords or purchase receipts.

Import from Photos found nothing

Everroam groups photos that already carry a location. If a trip is missing, those photos probably have no location data saved. If you granted access to only selected photos, open the import screen and tap Select More Photos to widen it — you can also change this any time in iOS Settings under Privacy & Security, Photos, Everroam.

Restore a purchase

In Everroam, open Settings, tap Everroam Pro, and choose Restore Purchases at the bottom of the screen. Make sure the iPhone is signed in with the same Apple Account that bought Pro.

Manage or cancel Everroam Pro

Subscriptions are billed by Apple. Cancel or change yours in the app under Settings, Manage Subscription — or in iPhone Settings, tap your name, then Subscriptions, then Everroam. Cancel at least 24 hours before the period ends to avoid the next charge.

A memory did not sync

Edits made offline are queued on the device and sent the next time the app is opened with a connection. If a memory is still missing after that, email us with the place and the date and we will look into it.

Delete your account

In Everroam, open Settings and tap Delete Account. This permanently erases your account, every memory, and every stored photo. It is double-confirmed and takes effect immediately, and it cannot be undone.

Read the Privacy Policy or the Terms of Use.